Question 1

What is a VPS?

Accepted Answer

A Virtual Private Server (VPS) is a virtualized server that mimics a dedicated server within a shared hosting environment. It provides you with dedicated resources and full root access, giving you more control and performance than shared hosting.

Question 2

What can I use a VPS for?

Accepted Answer

You can use a VPS for a wide range of purposes, including hosting websites, running web applications, managing databases, hosting a game server, as a development environment, or even as a private VPN.

Question 3

What is your refund policy?

Accepted Answer

Changed your mind? Consumers have a 14-day cooling-off period, though if your service has already started you may be charged for what you have used. Business customers may receive pro-rated credit at our discretion. Setup, IX/XC, and third-party fees are non-refundable. Just open a ticket and we will take it from there.

Question 4

How long does it take to set up my VPS?

Accepted Answer

Your VPS will be provisioned and ready to use almost instantly after your payment is confirmed and fraud check is passed. You'll receive an email with all the login details you need to get started right away. Orders placed through a VPN are blocked and will be rejected.

Question 5

Can I upgrade my VPS plan later?

Accepted Answer

Absolutely. You can upgrade your plan at any time directly from your client area. The upgrade process is seamless with no downtime.

Question 6

Can I setup BGP?

Accepted Answer

Yes, BGP is free and self-service. Provision sessions yourself from the control panel, with WHOIS-email ASN verification (no tickets required).

Question 7

How is my ASN verified for BGP?

Accepted Answer

ASN ownership is verified through the contact email published in WHOIS. Once verified, you can provision the BGP session yourself from the control panel without opening a ticket.

Question 8

Is basic BGP included with my VPS?

Accepted Answer

Yes. A standard BGP session is free and self-service. The paid BGP downstream add-on is only required when you need AS-SET filtered downstream support.

Question 9

Can I do BGP downstreams on my VPS?

Accepted Answer

Yes, we support BGP downstreaming for an additional £4/month.

Question 10

What operating systems are available?

Accepted Answer

We offer popular Linux distributions including Ubuntu, Debian, CentOS Stream, and AlmaLinux. Choose your preferred OS during checkout. Need something else? We can mount a custom ISO, just open a ticket in the client area.

Question 11

Can you mount a custom ISO?

Accepted Answer

Yes. Open a ticket in the client area with the ISO details and we can mount it for you.

Question 12

Do I get root access to my VPS?

Accepted Answer

Yes, full root access on every plan. Configure your server and install any software you need.

Question 13

What virtualization technology do you use?

Accepted Answer

KVM (Kernel-based Virtual Machine), which provides true hardware virtualization and dedicated, isolated resources.

Question 14

Do you offer DDoS protection?

Accepted Answer

No, we do not offer DDoS protection. If your VPS is targeted, we will null-route the IP to protect other customers. Repeated attacks may result in removal from our network at our discretion.

Question 15

What is an Internet Exchange (IX)?

Accepted Answer

A physical infrastructure where ISPs and CDNs exchange traffic between their networks. Connecting to an IX allows for more direct, faster, and often cheaper data exchange.

Question 16

Which Internet Exchanges (IXs) can I connect to?

Accepted Answer

We can facilitate connections to LONAP, LINX, ERA-IX, ONIX, FremiX, and NVIX. This allows you to establish peering and resell connectivity.

Question 17

Are Internet Exchange add-ons provisioned automatically?

Accepted Answer

No. IX and cross-connect add-ons are manually provisioned after ordering. We will confirm any required details and activation through support.

Question 18

Do you sell IP blocks with your servers?

Accepted Answer

No. We support BYOIP (Bring Your Own IP), but you must have your own AS to announce your IP space. We do not permit announcements on our AS.

Question 19

Can I announce my own IP space?

Accepted Answer

Yes, through BYOIP. You must operate your own ASN and announce the space through your own BGP session; announcements cannot originate from AS52025 on your behalf.

Question 20

Am I allowed to send spam or unsolicited emails?

Accepted Answer

No. Sending spam or unsolicited bulk email violates our Terms of Service. Offending accounts are suspended immediately.

Question 21

What payment methods do you take?

Accepted Answer

All major credit/debit cards, PayPal, ACH, and Direct Debit.

Question 22

How much bandwidth do I get?

Accepted Answer

Unmetered traffic on a 1 Gbps port, included on every plan, subject to fair usage.

Question 23

Is traffic metered?

Accepted Answer

No. VPS traffic is unmetered on the included port, subject to the fair-use policy shown with the plan.

Question 24

Is IPv6 included?

Accepted Answer

Yes. Every VPS gets a free IPv6 address alongside its IPv4.

Question 25

Can I set reverse DNS (rDNS)?

Accepted Answer

Yes, rDNS is self-service from the control panel for both IPv4 and IPv6.

Question 26

Do you take backups?

Accepted Answer

No, backups are your responsibility. We recommend an off-site backup target on a separate provider.

Question 27

Do you offer an uptime SLA?

Accepted Answer

No, we do not offer an uptime SLA on VPS plans.

Question 28

What are your support response times?

Accepted Answer

Tickets are answered within 24 hours during business hours (9 to 5, weekdays). Outside business hours is best effort. Raise all requests via the customer portal.

Question 29

Can I order while connected through a VPN?

Accepted Answer

No. Orders placed through a VPN are blocked and will be rejected. Please disconnect from the VPN before ordering.

Question 30

Where are your locations?

Accepted Answer

Fremont, Kansas City, Ashburn, Toronto, Amsterdam, London, Frankfurt, Stockholm, and Auckland. Tokyo, Singapore, and Sydney are coming soon.

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